Customer information
Return policy
Unopened, unused and fully sealed items can be returned. Contact us first so we can review the request and send return instructions.
We want customers to shop with confidence, which is why we offer a return policy for eligible products. Returns are accepted only for items that are unopened, unused, fully sealed and still in their original packaging.
To qualify for a return, the product must arrive back in the same resaleable condition in which it was received. This means the packaging must remain intact, the seal must not be broken and the item must show no signs of opening, handling damage or use after delivery.
Because nicotine pouch products are sealed consumer goods, opened items cannot be returned. Products that have been opened, unsealed, used or damaged after delivery are not eligible for return. This is important for hygiene, safety and product integrity reasons.
If a customer receives the wrong item or a parcel that appears damaged on arrival, the issue should be reported as soon as possible. Providing the order number and clear photos of the issue helps us review the claim faster and work toward an appropriate solution.
Once an eligible return is received and inspected, the refund will be processed according to the store's standard refund procedure. Shipping costs are generally non-refundable unless the return is caused by an error on our side or a confirmed issue with the delivered order.
Before sending any return, customers should contact support first so the request can be reviewed and return instructions can be provided.